While there is no built in capability with in CRM to send SMS messages, there are plenty of Applications that you can install as add on within the CRM marketplace.
- Click send SMS for Zoho CRM. Key Features:
- Two-way SMS conversations and message history
- Bulk SMS messaging
- Notifications on inbound SMS
- Manage SMS templates with dynamic fields
- SMS-Magic. Key Features:
- Two-way SMS and MMS conversations, featuring a simple interface that empowers reps to quickly deliver rapid sales responses and service resolutions with SMS templates.
- Automated compliance management, auto-responses, personal profiling, surveys, scheduling and SMS campaigns.
- View an entire history of all conversations, across Zoho modules, within each record.Users share a 360˚ history of every record’s messaging conversations, to give each buyer a personal touch.
- Track & analyze responses, manage Sender IDs, receive delivery reports and opt-outs.
You can use the SMS messaging capability that is supported within Zoho Creator to send instant messages from within a Creator application. Zoho provides a helpful how to guide on one way to do this, click here to read more.